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Monthly Archives: July 2009
Bing Launches Twitter Search Engine
Bing, flush with a strong launch in the search market, has come out with a Twitter search engine. First impression: I don’t like it because it’s not solely a Twitter search engine but a combo-search engine that produces results for the Web and Twitter. Rather than Twitter search results being front and centre, they appear [...]
Twitter’s Killer App: Customer Service
When I’m talking to clients about whether they should use Twitter, one of the most effective pitches is how it can be used to offer better customer service tool. As we’ve seen from companies such as Dell and Comcast, Twitter can be a great way to deal with problems and complaints, while providing advice, help [...]
The Tone of the Talk on Twitter
Within the social media analytics world, sentiment (aka the tone of the conversation) is an increasingly important metric to determine whether people are talking about your company, product or brand in a positive negative or neutral way. tweetfeel jumped into the sentiment spotlight with a post on TechCrunch about how tweetfeel “evaluates real-time tweets about [...]
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Video Comes to Twitter
While Twitter fiddles, there’s some innovative things happening within the Twitter ecosystem. A good example. is TwitVid, which just launched a service that lets you record videos, and then upload them and an update to Twitter using the new iPhone 3GS. Better yet, TwitVid comes from Canada. It was created by Mo Adham and Adil [...]


Twitter: Show Me the Revenue (Stream)!