A couple of weeks ago, I received an e-mail from a friend after his Twitter account had suddenly been suspended for no apparent reason. It begs the question about what do if your account is suspended, which for many people is a bad situation given Twitter has become an important way to communicate for personal and business reasons.
Here are some suggestions about what to do.
1. Send a message @biz (Biz Stone) or @ev (Evan Williams), begging them to take mercy on you. If they actually pay attention to your message, it’s entirely possible one of Twitter’s co-founders can restore your account in minutes. That said, this technique is probably a long shot.
2. Send a message to support, which will probably tell you that it will take them as many as 30 days to get back to you so they can do some “research”. Chances of quick action: minimal.
3. Send an e-mail to restore@twitter.com from the email address that you used to register, along with your username and the restore request. You are added to the list, and after 4-6 weeks, you would get notified about the restored account.
4. Fill out this form, and let pray someone actually sees it, although it apparently could take four to six weeks for anything to happen.
5. As a last resort, send an e-mail to suspended@twitter.com
For more information on why an account would be suspended, there are some details within Twitter’s support site, as well as The Twitter Rules.
2 Comments
It's very much worth sending a message to support at twitter. While the site says it'll take upto thirty days, it actually took less than a few hours. A friend friendly customer support agent (@tiger -(aka. the blue ranger of Twitter spam) and I thank her for doing so) fixed me up quickly. Talk about underpromise and overdeliver! With a service as large as Twitter, I thought I'd be waiting for weeks, but their customer service just blew me away. That's how you keep users! It's as many community managers say – build for the scale, treat every customer service request as a real human.
The best thing to do is have a trusted friend (preferably one with clout) contact @Delbius directly and politely ask her to look into it. She's been fantastic with this kind of thing in the past. Don't bug her, as she's super-busy, and do be patient, but she's restored several accounts from contacts of mine that were incorrectly suspended. Usually within hours.