http://www.twitterrati.com/2009/09/22/if-your-twitter-account-is-suspended-then-what/ The World of Twitter and Microblogging Wed, 28 Jul 2010 00:17:37 +0000 hourly 1 http://www.twitterrati.com/2009/09/22/if-your-twitter-account-is-suspended-then-what/comment-page-1/#comment-6283 Sheamus Thu, 24 Sep 2009 10:24:08 +0000 http://www.twitterrati.com/?p=1393#comment-6283 The best thing to do is have a trusted friend (preferably one with clout) contact @Delbius directly and politely ask her to look into it. She's been fantastic with this kind of thing in the past. Don't bug her, as she's super-busy, and do be patient, but she's restored several accounts from contacts of mine that were incorrectly suspended. Usually within hours. The best thing to do is have a trusted friend (preferably one with clout) contact @Delbius directly and politely ask her to look into it. She's been fantastic with this kind of thing in the past. Don't bug her, as she's super-busy, and do be patient, but she's restored several accounts from contacts of mine that were incorrectly suspended. Usually within hours.

]]> http://www.twitterrati.com/2009/09/22/if-your-twitter-account-is-suspended-then-what/comment-page-1/#comment-6247 bsharwood Tue, 22 Sep 2009 23:22:48 +0000 http://www.twitterrati.com/?p=1393#comment-6247 It's very much worth sending a message to support at twitter. While the site says it'll take upto thirty days, it actually took less than a few hours. A friend friendly customer support agent (@tiger -(aka. the blue ranger of Twitter spam) and I thank her for doing so) fixed me up quickly. Talk about underpromise and overdeliver! With a service as large as Twitter, I thought I'd be waiting for weeks, but their customer service just blew me away. That's how you keep users! It's as many community managers say - build for the scale, treat every customer service request as a real human. It's very much worth sending a message to support at twitter. While the site says it'll take upto thirty days, it actually took less than a few hours. A friend friendly customer support agent (@tiger -(aka. the blue ranger of Twitter spam) and I thank her for doing so) fixed me up quickly. Talk about underpromise and overdeliver! With a service as large as Twitter, I thought I'd be waiting for weeks, but their customer service just blew me away. That's how you keep users! It's as many community managers say – build for the scale, treat every customer service request as a real human.

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