Tag Archives: comcast

Twitter’s Killer App: Customer Service

By Mark Evans | Published: July 15, 2009
When I’m talking to clients about whether they should use Twitter, one of the most effective pitches is how it can be used to offer better customer service tool. As we’ve seen from companies such as Dell and Comcast, Twitter can be a great way to deal with problems and complaints, while providing advice, help [...]
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Comcast’s Twitter Star

By Mark Evans | Published: January 14, 2009
In light of yesterday’s post about how companies should use Twitter, BusinessWeek has an interesting article looking at how U.S. cable company Comcast is using Twitter as a customer service tool. The many behind Comcast’s Twitter account is Frank Eliason, who BusinessWeek’s describes as “the most famous customer service manager in the U.S., possibly in the [...]
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