Tag Archives: customer service

Twitter’s Killer App: Customer Service

By Mark Evans | Published: July 15, 2009
When I’m talking to clients about whether they should use Twitter, one of the most effective pitches is how it can be used to offer better customer service tool. As we’ve seen from companies such as Dell and Comcast, Twitter can be a great way to deal with problems and complaints, while providing advice, help [...]
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Twitter: The Ultimate Customer Service Tool?

By Mark Evans | Published: June 9, 2009
At the SES Canada conference yesterday, there was, not surprisingly, a lot of talk about Twitter. Most of it had to do with whether Twitter is truly emerging as a search rival to Google – something the SEO and SEM aficionados dismissed as unlikely. More interesting – at least to me – was the talk during [...]
Posted in Twitter | Also tagged , , | 1 Comment