Tag Archives: dell

Twitter’s Killer App: Customer Service

By Mark Evans | Published: July 15, 2009
When I’m talking to clients about whether they should use Twitter, one of the most effective pitches is how it can be used to offer better customer service tool. As we’ve seen from companies such as Dell and Comcast, Twitter can be a great way to deal with problems and complaints, while providing advice, help [...]
Posted in Twitter | Also tagged , , | 4 Comments

It’s Twitter Mania

By Mark Evans | Published: February 4, 2009
At a time when some companies are still trying to figure out if Twitter has potential as a sales and marketing tool, it’s fascinating to see that Dell has more than 80 different Twitter accounts. As many people know, Dell attracted a lot of attention recently after it reported generating more than $1-million in sales over [...]
Posted in Twitter | Also tagged , | 3 Comments